Shipping & Returns
All orders will be dispatched from Larnook, NSW, Australia. You will be notified via email once your order has been dispatched along with tracking details. If we can assist you with your order in any way, please be in touch with us at email@example.com or via the enquiry form on the Contact page.
Australian and New Zealand orders
Australian and New Zealand orders ship via AusPost for a flat rate of $7.00 for Standard and $12.00 for Express.
If you would like to pick up your order at JenEric Alpaca Farm, please contact us before purchasing. For International orders, we generally ship via Express; please contact us for the shipping cost. International delivery times will vary depending on location and local customs. Please see below for estimated delivery times after your order has been dispatched.
New Zealand: 4 – 6 business days
Asia Pacific: 6 – 14 business days
North America: 5 - 10 business days
Rest of World: 7 – 16 business days
You will be notified when your order has been dispatched and you will receive a link to track your order.
We offer returns for faulty items. Please notify us via the enquiry form or email as soon as possible from the receipt of your goods if you have received an item you consider to be faulty. We do not offer refunds for a change of mind.
Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product please send us an email at firstname.lastname@example.org with your name and order number and we will be in touch as quickly as possible. If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at: email@example.com